1. Who We Are
This App is operated by Neuroana Pty Ltd (ACN 651 299 393, ABN 94 651 299 393), registered in Australia with its principal office at 142 Palmerston Street Perth 6000 WA.
These Terms of Use (“Terms”) govern your access to and use of our mobile application (The Companion) and related services (collectively, the “Services”).
By downloading, accessing, or using the App, you agree to these Terms and our Privacy Policy. If you do not agree, you must discontinue use immediately.
2. Eligibility & User Accounts
You must be at least 18 years old, or have consent from a parent or legal guardian.
You must have the legal capacity to enter into a binding contract in your country of residence.
You agree to provide accurate, current, and complete information when creating your account.
You are responsible for maintaining the confidentiality of your login credentials and any activity under your account.
We may suspend or terminate your access if you breach these Terms or applicable laws.
3. Acceptable Use / Prohibited Conduct
When using the App, you agree not to:
- Engage in illegal, offensive, or harmful behaviour.
- Violate local, national, or international laws or regulations.
- Upload or distribute malicious code, spam, or harmful content.
- Reverse-engineer, decompile, or copy any part of the App.
- Use automation tools, bots, or scripts to manipulate the App.
We may restrict or terminate access without prior notice if prohibited conduct occurs.
4. Intellectual Property & License
All intellectual property rights in the App, including its software, design, content, and trademarks, are owned by or licensed to Neurox Pty Ltd.
You are granted a non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial purposes only.
You may not modify, copy, distribute, or create derivative works without our written consent.
5. Privacy & Data Protection
We are committed to protecting your privacy and complying with:
- The Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth),
- The EU General Data Protection Regulation (GDPR),
- The California Consumer Privacy Act (CCPA), and
- Other applicable international privacy laws.
Key Privacy Commitments:
- We do not sell or share personal data.
- We collect only minimal information necessary for app functionality.
- We use end-to-end encryption and secure storage for all sensitive data.
- You can request access, correction, or deletion of your data at any time.
- Where data is transferred internationally, it is handled using approved legal safeguards.
Read our full Privacy Policy for detailed information.
6. Payments, Subscriptions, and In-App Purchases
Payments and subscriptions made through the App are processed via Apple App Store or Google Play Billing, depending on your platform.
Pricing, billing periods, and renewal terms will be displayed before purchase.
Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.
Refunds are managed in accordance with App Store or Google Play refund policies and Australian Consumer Law.
You can manage or cancel your subscription via your App Store or Google Play account settings.
7. Disclaimers & Limitation of Liability
The App is provided “as is” and “as available” without any warranties, except those required by law.
We do not guarantee that the App will always be secure, uninterrupted, or error-free.
To the extent permitted by law, our liability for any loss or damage is limited to resupplying the services or refunding the amount paid (if any).
Nothing in these Terms limits your statutory rights under applicable consumer protection laws.
8. Indemnity
You agree to indemnify and hold harmless Neurox Pty Ltd, its officers, employees, and affiliates from any claims, liabilities, losses, or expenses arising out of:
Your breach of these Terms, or
Your misuse of the App.
9. International Users & Governing Law
These Terms are governed by the laws of Western Australia, Australia, unless otherwise required by mandatory local law.
If you reside outside Australia, you may have additional consumer rights under your local laws.
Any disputes will be resolved by the courts of Western Australia, except where local laws require otherwise.
10. Dispute Resolution (App Store / Google Play Compliance)
If you have a concern or dispute with us:
Contact us first at info@neuroana.com.
We will attempt to resolve the issue informally within 30 days.
If unresolved, disputes may be referred to binding arbitration or mediation as required by applicable law.
Users in the European Economic Area (EEA) may also use the EU Online Dispute Resolution Platform(https://ec.europa.eu/consumers/odr).
11. Changes to These Terms
We may revise these Terms periodically to reflect updates to our business, technology, or legal requirements.
We will notify users of any material changes via email or in-app notice. Continued use after updates constitutes acceptance of the revised Terms.
12. Contact Us
If you have any questions or requests regarding these Terms or your privacy rights, please contact us:
Email: info@neuroana.com
Mail: Post Box 3310 Broadway Nedlands 6009 WA
Registered Entity: Neuroana Pty Ltd, Australia